PENGARUH WORKPLACE INCIVILITY, HRM PRACTICES YANG DIMEDIASI OLEH OCB TERHADAP JOB PERFORMNACE PADA KARYAWAN TRAVEL AGENTS “TRAVELOKA”
Keywords:
Workplace Incivility, HRM Practices, OCB, Job Performnace, Karyawan Travel Agents “Traveloka”
Abstract
Penelitian ini bertujuan untuk menganalisis pengaruh Workplace Incivility dan HRM Practices terhadap Job Performance yang dimediasi oleh Organizational Citizenship Behavior (OCB). Penelitian dilakukan pada 210 karyawan Traveloka, mayoritas perempuan berusia 25-35 tahun dengan pendidikan terakhir S1 dan pengalaman kerja 1-5 tahun. Penelitian ini menguji tujuh hipotesis, di mana empat hipotesis didukung dan tiga tidak didukung. Hasil analisis menunjukkan bahwa: (1) Workplace Incivility memiliki pengaruh positif terhadap OCB, (2) Workplace Incivility memiliki pengaruh negatif dan signifikan terhadap Job Performance, (3) HRM Practices berpengaruh positif terhadap OCB, (4) HRM Practices memiliki pengaruh positif dan signifikan terhadap Job Performance, (5) OCB memiliki pengaruh positif dan signifikan terhadap Job Performance, (6) OCB bertindak sebagai mediasi penuh antara Workplace Incivility dan Job Performance, dan (7) OCB juga bertindak sebagai mediasi penuh antara HRM Practices dan Job Performance. Temuan ini menyoroti pentingnya peran Organizational Citizenship Behavior dalam mengurangi dampak negatif Workplace Incivility dan mengoptimalkan efektivitas HRM Practices terhadap Job Performance.References
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Berghe, J. (2011). Job satisfaction and job performance at the work place. Arcada University of Applied Sciences.
Caillier, J. G. (2010). Factors affecting job performance in public agencies. Public performance & Management Review, 34(2), 139–165.
Cascio, Wayne F., 1995. Managing Human Resources: Productivity, Quality of Work Life. McGraw-hill Inc. USA.
Martin. A., N. (2011). Martins Physical Pharmacy and Pharmaceutical Sciences, 6th Edition by PATRICK J. SINKO. https://innocentbalti.files.wordpress.com/2015/01/martins-physicalpharmacy-6th-ed-2011-dr-murtadha-alshareifi.pdf
Pulakos, E. D., Arad, S., Donovan, M. A., & Plamondon, K. E. (2000). Adaptability in the workplace: Development of a taxonomy of adaptive performance. Journal of Applied Psychology, 85(4), 612–624.
Sekaran, Uma., & Bougie, R. (2016). Research Methods for Business: A Skill-Building Approach (7th Ed). United Kingdom: Wiley
Sugiyono (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung : Alphabet.
Tri Wikaningrum, 2011. Praktek dan Kebijakan Sumber Daya Manusia Pada Perbankan Syariah. Siasat Bisnis. Vol. 5 No. 1 Januari 2011
Wayne et al. (1997), Perceived Organizational Support and Leader-Member Exchange: A Social Exchange Perspective. The Academy of Management Journal. Vol. 40, No.1, 82-111.
Published
2024-12-30
How to Cite
Adifa Khairunisa, Melda Alifiah Syam, Sasikirana Zahra Putri, & Netania Emilisa. (2024). PENGARUH WORKPLACE INCIVILITY, HRM PRACTICES YANG DIMEDIASI OLEH OCB TERHADAP JOB PERFORMNACE PADA KARYAWAN TRAVEL AGENTS “TRAVELOKA”. Journal of Social and Economics Research, 6(2), 909-924. https://doi.org/10.54783/jser.v6i2.693
Section
Articles
