PENGARUH ANTARA EMOTIONAL EXHAUSTION DAN JOB-RELATED AFFECTIVE ILL-BEING TERHADAP JOB SATISFACTION YANG DIMEDIASI OLEH PERFORMANCE PADA KARYAWAN DEVELOPER PERUMAHAN PROVINSI BANTEN
Keywords:
Emotional Exhaustion, Job-Related Affective Ill-Being, Job Satisfaction Performance, Karyawan Developer Perumahan, Provinsi Banten
Abstract
Penelitian ini meneliti pengaruh Emotional Exhaustion dan Job-related Affective Ill-being terhadap Kepuasan Kerja yang dimediasi oleh Kinerja pada karyawan yang bekerja sebagai Developer di Proyek Perumahan Provinsi Banten. Studi ini bertujuan untuk memahami dampak kelelahan emosional dan gangguan emosional yang terkait dengan pekerjaan terhadap kepuasan kerja sambil mempertimbangkan peran mediasi dari kinerja kerja. Melalui analisis empiris dan data yang dikumpulkan dari karyawan yang bekerja dalam domain ini, penelitian ini menjelajahi hubungan antara kondisi emosional, tekanan terkait pekerjaan, kepuasan kerja, dan kinerja kerja. Temuan ini mengungkapkan adanya interaksi kompleks di antara variabel-variabel tersebut, menyoroti pentingnya kesejahteraan emosional dan faktor-faktor terkait pekerjaan dalam menentukan kepuasan kerja di kalangan pengembang perumahan di Provinsi Banten.References
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Mielniczuk, E., & Łaguna, M. (2018). The factorial structure of job-related affective well-being: Polish adaptation of the warr’s measure. International Journal of Occupational Medicine and Environmental Health, 31(4), 429–443. https://doi.org/10.13075/ijomeh.1896.01178
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Muhammad Fardan Ardiansyah Permana, & Hendro Prakoso. (2023b). Pengaruh Workplace Spirituality terhadap Job Related Affective Well-being pada Guru di SMK Swasta Kota Bandung. Bandung Conference Series: Psychology Science, 3(1). https://doi.org/10.29313/bcsps.v2i3.4644
Nanjundeswaraswamy, T. S. (2023). The mediating role of job satisfaction in the relationship between leadership styles and employee commitment. Journal of Economic and Administrative Sciences, 39(2), 286–304. https://doi.org/10.1108/jeas-02-2021-0029
Phuong, T. T. K., & Vinh, T. T. (2020). Job satisfaction, employee loyalty and job performance in the hospitality industry: A moderated model. Asian Economic and Financial Review, 10(6), 698–713. https://doi.org/10.18488/journal.aefr.2020.106.698.713
Prajogo, W. (2019). The relationship among emotional exhaustion, job satisfaction, performance, and intention to leave. In Advances in Management & Applied Economics (Vol. 9, Issue 1). online) Scienpress Ltd.
Pusparani, M. (2021). FAKTOR YANG MEMPENGARUHI KINERJA PEGAWAI (SUATU KAJIAN STUDI LITERATUR MANAJEMEN SUMBER DAYA MANUSIA). 2(4). https://doi.org/10.31933/jimt.v2i4
Qureshi, M. O., & Sajjad, S. R. (2015). Emotional exhaustion and its correlation with job performance and job satisfaction in the Kingdom of Saudi Arabia. Mediterranean Journal of Social Sciences, 6(3), 51–62. https://doi.org/10.5901/mjss.2015.v6n3s1p51
Santos, R. S., & Pereira, S. dos S. (2023). For Telework, Please Dial 7—Qualitative Study on the Impacts of Telework on the Well-Being of Contact Center Employees during the COVID19 Pandemic in Portugal. Administrative Sciences, 13(9). https://doi.org/10.3390/admsci13090207
Sawitri, D. (2019). REVOLUSI INDUSTRI 4.0 : BIG DATA MENJAWAB TANTANGAN REVOLUSI INDUSTRI 4.0.
Triatmaja, M. F., Acc, M., Acpa, A., Program, *, Akuntansi, S., Ekonomika, F., Bisnis, D., Muhammadiyah, U., & Pekalongan, P. (2018). Seminar Nasional dan The 6th Call for Syariah Paper Universitas Muhammadiyah Surakarta DAMPAK ARTIFICIAL INTELLIGENCE (AI) PADA PROFESI AKUNTAN.
Zhao, W., & Nuangjamnong, C. (2023). The Effects of Work-family Conflict, Emotional Exhaustion, Job Performance on Job Satisfaction and (Emotional) Affective Commitment among Small Business in China. International Journal of Social Sciences and Humanities Invention, 10(01), 7660–7685. https://doi.org/10.18535/ijsshi/v10i01.10
Bakotić, D. (2016). Relationship between job satisfaction and organisational performance. Economic Research-Ekonomska Istrazivanja, 29(1), 118–130. https://doi.org/10.1080/1331677X.2016.1163946
Bhupathi, P., Prabu, S., & Goh, A. P. I. (2023). ARTIFICIAL INTELLIGENCE-ENABLED KNOWLEDGE MANAGEMENT USING A MULTIDIMENSIONAL ANALYTICAL FRAMEWORK OF VISUALIZATIONS. International Journal of Cognitive Computing in Engineering, 4, 240–247. https://doi.org/10.1016/j.ijcce.2023.06.003
Diane Edmondson, by R., Professor, M., Varki, S., Lafferty, B., Edwards, Y., Barnett, M., & Sincich, T. (2008). Emotional Exhaustion and Its Role in Service Sabotage among Boundary Spanners.
Emilisa, N., & Rahayu, S. (2023). PENGARUH EMPLOYEE PARTICIPATION IN THE DECISION-MAKING DAN BENEVOLENT LEADERSHIP TERHADAP ORGANIZATIONAL COMMITMENT BEHAVIOUR YANG DIMEDIASI OLEH AFFECTIVE COMMITMENT TERHADAP KARYAWAN H&M DI JAKARTA. Jurnal Multidisiplin Indonesia, 2(2). Jurnal Multidisiplin Indonesia, 2(2). https://doi.org/https://doi.org/10.58344/jmi.v2i2.166
Ha, S. (2018). Surface acting and job-related affective well being: Preventing resource loss spiral and resource loss cycle for sustainableworkplaces. Sustainability (Switzerland), 10(4). https://doi.org/10.3390/su10041099
Hosie, P. (n.d.). A Framework for Conceiving of Job-related Affective Wellbeing. https://doi.org/10.2307/41783662
Hwang, J., Yoo, Y., & Kim, I. (2021). Dysfunctional Customer Behavior, Employee Service Sabotage, and Sustainability: Can Social Support Make a Difference? J. Environ. Res. Public Health, 18. https://doi.org/10.3390/ijerph
Irene Simanjuntak, P., Sadalia, I., & Author, C. (2020). The Effect of Emotional Exhaustion and Job Satisfaction on Employee Performance at Telkomsel RTPO Work Unit in Sumatera Area. International Journal of Research and Review (Ijrrjournal.Com), 7(1).
Irfan, K.-U., Bano, S., & Nawaz, M. (2022). Ethical Leadership and Work Engagement, Job-related Affective Well-being in the COVID-19: The Role of Organizational Trust. Journal of South Asian Studies, 10(2), 271–282. https://doi.org/10.33687/jsas.010.02.4246
Kinerja, D., Muda, D., Rumah, D., Soebandi, S. D., & Oleh, J. (n.d.). Pengaruh Burnout Terhadap Kecerdasan Emosional, Self-efficacy.
Kurniawan, A. (n.d.). Job Satisfaction and Employee Performance in Indonesian. In Southeast Asian Journal of Management and Research (Vol. 1).
Laguna, M., Chilimoniuk, B., Purc, E., & Kulczycka, K. (2022). Job-Related Affective Well-Being in Emergency Medical Dispatchers: The Role of Workload, Job Autonomy, and Performance Feedback. Advances in Cognitive Psychology, 18(4), 243–250. https://doi.org/10.5709/acp-0368-x
Latifah, I. N., Suhendra, A. A., & Mufidah, I. (2023). Factors affecting job satisfaction and employee performance: a case study in an Indonesian sharia property companies. International Journal of Productivity and Performance Management. https://doi.org/10.1108/IJPPM-03-2021-0132
Lukanova, G., & Ilieva, G. (2019). Robots, artifiial intelligence, and service automation in hotels. In Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality. Emerald Group Publishing Ltd. https://doi.org/10.1108/978-1-78756-687-320191009
Maridi, M., Syahab, S. R., Sureskiarti, E., & Suwanto, S. (2023). Kepuasan kerja dan kinerja perawat: studi cross sectional di ruang perawatan bedah rumah sakit. 11(1).
Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout*. In JOURNAL OF OCCUPATIONAL BEHAVIOUR (Vol. 2).
Mayr, K., & Teller, C. (2023). Customer deviance in retailing: Managers’ emotional support and employees’ affective wellbeing. Journal of Retailing and Consumer Services, 72. https://doi.org/10.1016/j.jretconser.2023.103291
Mielniczuk, E., & Łaguna, M. (2018). The factorial structure of job-related affective well-being: Polish adaptation of the warr’s measure. International Journal of Occupational Medicine and Environmental Health, 31(4), 429–443. https://doi.org/10.13075/ijomeh.1896.01178
Muhammad Fardan Ardiansyah Permana, & Hendro Prakoso. (2023a). Pengaruh Workplace Spirituality terhadap Job Related Affective Well-being pada Guru di SMK Swasta Kota Bandung. Bandung Conference Series: Psychology Science, 3(1). https://doi.org/10.29313/bcsps.v2i3.4644
Muhammad Fardan Ardiansyah Permana, & Hendro Prakoso. (2023b). Pengaruh Workplace Spirituality terhadap Job Related Affective Well-being pada Guru di SMK Swasta Kota Bandung. Bandung Conference Series: Psychology Science, 3(1). https://doi.org/10.29313/bcsps.v2i3.4644
Nanjundeswaraswamy, T. S. (2023). The mediating role of job satisfaction in the relationship between leadership styles and employee commitment. Journal of Economic and Administrative Sciences, 39(2), 286–304. https://doi.org/10.1108/jeas-02-2021-0029
Phuong, T. T. K., & Vinh, T. T. (2020). Job satisfaction, employee loyalty and job performance in the hospitality industry: A moderated model. Asian Economic and Financial Review, 10(6), 698–713. https://doi.org/10.18488/journal.aefr.2020.106.698.713
Prajogo, W. (2019). The relationship among emotional exhaustion, job satisfaction, performance, and intention to leave. In Advances in Management & Applied Economics (Vol. 9, Issue 1). online) Scienpress Ltd.
Pusparani, M. (2021). FAKTOR YANG MEMPENGARUHI KINERJA PEGAWAI (SUATU KAJIAN STUDI LITERATUR MANAJEMEN SUMBER DAYA MANUSIA). 2(4). https://doi.org/10.31933/jimt.v2i4
Qureshi, M. O., & Sajjad, S. R. (2015). Emotional exhaustion and its correlation with job performance and job satisfaction in the Kingdom of Saudi Arabia. Mediterranean Journal of Social Sciences, 6(3), 51–62. https://doi.org/10.5901/mjss.2015.v6n3s1p51
Santos, R. S., & Pereira, S. dos S. (2023). For Telework, Please Dial 7—Qualitative Study on the Impacts of Telework on the Well-Being of Contact Center Employees during the COVID19 Pandemic in Portugal. Administrative Sciences, 13(9). https://doi.org/10.3390/admsci13090207
Sawitri, D. (2019). REVOLUSI INDUSTRI 4.0 : BIG DATA MENJAWAB TANTANGAN REVOLUSI INDUSTRI 4.0.
Triatmaja, M. F., Acc, M., Acpa, A., Program, *, Akuntansi, S., Ekonomika, F., Bisnis, D., Muhammadiyah, U., & Pekalongan, P. (2018). Seminar Nasional dan The 6th Call for Syariah Paper Universitas Muhammadiyah Surakarta DAMPAK ARTIFICIAL INTELLIGENCE (AI) PADA PROFESI AKUNTAN.
Zhao, W., & Nuangjamnong, C. (2023). The Effects of Work-family Conflict, Emotional Exhaustion, Job Performance on Job Satisfaction and (Emotional) Affective Commitment among Small Business in China. International Journal of Social Sciences and Humanities Invention, 10(01), 7660–7685. https://doi.org/10.18535/ijsshi/v10i01.10
Published
2023-12-20
How to Cite
Putri Nursifa, Hilma Halimatus Sa’diah, & Netania Emilisa. (2023). PENGARUH ANTARA EMOTIONAL EXHAUSTION DAN JOB-RELATED AFFECTIVE ILL-BEING TERHADAP JOB SATISFACTION YANG DIMEDIASI OLEH PERFORMANCE PADA KARYAWAN DEVELOPER PERUMAHAN PROVINSI BANTEN . Journal of Social and Economics Research, 5(2), 561-578. https://doi.org/10.54783/jser.v5i2.165
Section
Articles
