PERAN RESILIENCE DAN WORK-LIFE BALANCE DALAM MEMEDIASI HUBUNGAN ANTARA ORGANIZATIONAL SUPPORT TERHADAP ORGANIZATIONAL COMMITMENT
Keywords:
Organizational Commitment, Work Environment, Perceived Organizational Support, Resilience, Work-Life Balance
Abstract
Penelitian ini bertujuan untuk menguji pengaruh Organizational Commitment, Work Environment, dan Perceived Organizational Support terhadap Work-Life Balance, dengan Resilience sebagai variabel mediasi pada karyawan Gen Z di sektor Ritel Digital & Lifestyle di Jakarta. Metode penelitian yang digunakan adalah kuantitatif, Populasi penelitian ini adalah karyawan generasi z yang bekerja di jakarta dengan total 450 responden dengan jumlah sampling 235 pada bulan Oktober 2024. Pengumpulan data dilakukan melalui kuesioner online yang berisi 46 pertanyaan, dan 36 pertanyaan yang valid dan reliabel digunakan dalam analisis. Teknik analisis data menggunakan Structural Equation Modeling (SEM) berbasis Partial Least Squares (PLS). Hasil penelitian menunjukkan bahwa Work Environment dan Work-life Balance memiliki pengaruh terhadap Organizational Commitment, sedangkan Perceived Organizational Support tidak memiliki pengaruh terhadap Organizational Commitment. Selain itu, Resilience terbukti memediasi hubungan antara Work Environment dan Work-life Balance terhadap Organizational Commitment, menunjukkan pentingnya ketahanan individu dalam membangun komitmen organisasi. Perusahaan di sektor ritel digital perlu memperkuat komitmen emosional dan menciptakan lingkungan kerja yang fleksibel untuk meningkatkan kesejahteraan karyawan Gen Z.
References
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Degago, D. E., Kibet, K. D., & Edina, M. (2024). Work-Life Balance. Nephrology Nursing Journal : Journal of the American Nephrology Nurses’ Association, 51(3), 231–236. https://doi.org/10.33565/mksv.2024.01.01
Demir Polat, D., & İskender, M. (2018). Exploring Teachers’ Resilience in Relation to Job Satisfaction, Burnout, Organizational Commitment and Perception of Organizational Climate. International Journal of Psychology and Educational Studies, 5(3), 1–13. https://doi.org/10.17220/ijpes.2018.03.001
Edward, Y. R., & Purba, K. (2020). The Effect Analysis of Emotional Intelligence and Work Environment on Employee Performance with Organizational Commitment as Intervening Variables in PT Berkat Bima Sentana. Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences, 3(3), 1552–1563. https://doi.org/10.33258/birci.v3i3.1084
Farida, i, & Gunawan, A. W. (2023). PENGARUH WORK LIFFE BALANCE TERHADAP EMPLOYEE PERFORMANCE DENGAN JOB STRESS DAN JOB COMMITMENT SEBAGAI VARIABEL MEDIASI.
Fathulla Ahmad, A. (2022). The Influence of Interpersonal Conflict, Job Stress, and Work Life Balance on Employee Turnover Intention. Article in International Journal of Management Science and Engineering Management. https://doi.org/10.22161/4.2.1
Ferreira, P., & Gomes, S. (2023). Work–Life Balance and Work from Home Experience: Perceived Organizational Support and Resilience of European Workers during COVID-19. Administrative Sciences, 13(6). https://doi.org/10.3390/admsci13060153
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Georgescu, I., Bocean, C. G., Vărzaru, A. A., Rotea, C. C., Mangra, M. G., & Mangra, G. I. (2024). Enhancing Organizational Resilience: The Transformative Influence of Strategic Human Resource Management Practices and Organizational Culture. Sustainability (Switzerland) , 16(10). https://doi.org/10.3390/su16104315
Gudmundsdottir, S., Larsen, K., Woods Nelson, M., Devine Mildorf, J., & Molek-Winiarska, D. (2023). Burnout and Resilience in Foreign Service Spouses during the Pandemic, and the Role of Organizational Support. Sustainability (Switzerland), 15(3). https://doi.org/10.3390/su15032435
Hasan, N. H., & Muafi, M. (2023). The influence of Islamic emotional intelligence and Work-life Balance on organizational commitment mediated by burnout. International Journal of Business Ecosystem & Strategy (2687-2293), 5(1), 01–10. https://doi.org/10.36096/ijbes.v5i1.395
Ibrahim, B. A., & Hussein, S. M. (2024). Relationship between Resilience at work, work engagement and job satisfaction among engineers: a cross-sectional study. BMC Public Health, 24(1). https://doi.org/10.1186/s12889-024-18507-9
Irfan, M., Khalid, R. A., Kaka Khel, S. S. U. H., Maqsoom, A., & Sherani, I. K. (2023a). Impact of work–life balance with the role of organizational support and job burnout on project performance. Engineering, Construction and Architectural Management, 30(1), 154–171. https://doi.org/10.1108/ECAM-04-2021-0316
Jelly, Y. L., Mus, A. R., Ramlawati, & Serang, S. (2024). THE INFLUENCE OF DISCIPLINE, WORK ENVIRONMENT, AND ORGANIZATIONAL COMMITMENT ON EMPLOYEE PERFORMANCE THROUGH MOTIVATION IN PT. BANK PEOPLE INDONESIA TBK MAKASSAR CITY REGION. Revista de Gestao Social e Ambiental, 18(7). https://doi.org/10.24857/rgsa.v18n7-006
Jung, S. Y., & Park, J. H. (2021). Association of nursing work environment, relationship with the head nurse, and Resilience with post-traumatic growth in emergency department nurses. International Journal of Environmental Research and Public Health, 18(6), 1–11. https://doi.org/10.3390/ijerph18062857
Kaur, S. (2024). ADAPTING TO THE DYNAMIC LANDSCAPE: “STRATEGIES FOR RECRUITING AND RETAINING GENERATION Z IN THE EVOLVING WORK ENVIRONMENT.”
Liu, L., Lv, Z., Zhou, Y., Liu, M., & Liu, Y. (2023). The Mediating Effect of the Perceived Professional Benefit of New Nurses in Cancer Hospitals on the Nursing Work Environment, Psychological Resilience, and Transition Shock: A Cross-Sectional Questionnaire Survey. Journal of Nursing Management, 2023. https://doi.org/10.1155/2023/5741160
McEwen, K. (2022). Building Resilience at Work: A Practical Framework for Leaders. Journal of Leadership Studies, 16(2), 42–49. https://doi.org/10.1002/jls.21814
Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment to Organizations and Occupations: Extension and Test of a Three-Component Conceptualization. Journal of Applied Psychology, 78(4), 538–551. https://doi.org/10.1037/0021-9010.78.4.538
Ni, Y., Li, L., Bao, Y., You, G., & Li, J. (2024). Relationship between perceived organisational support, self-efficacy, proactive personality and career self-management among nurses: A moderated mediation analysis. BMJ Open, 14(6). https://doi.org/10.1136/bmjopen-2023-081334
Paul, H., Budhwar, P., & Bamel, U. (2020). Linking Resilience and organizational commitment: does happiness matter? Journal of Organizational Effectiveness, 7(1), 21–37. https://doi.org/10.1108/JOEPP-11-2018-0087
Priyatno, S., Rijanti, T., Ekonomika, F., Bisnis, D., & Semarang, U. S. (2024). The Effect Of Work Life Balance And Work Environment On Organizational Commitment With Job Satisfaction As A Mediating Variable: A Study Of Employees At Perumda Tirta Moedal In Semarang City Pengaruh Lingkungan Kerja Dan Work Life Balance Terhadap Komitmen Organisasional Dengan Kepuasan Kerja Sebagai Variabel Mediasi: Studi Terhadap Pegawai Di Perumda Tirta Moedal Kota Semarang. In Management Studies and Entrepreneurship Journal (Vol. 5, Issue 2). http://journal.yrpipku.com/index.php/msej
Shao, J., Tang, L., & Ye, Z. (2017). Measuring the Nursing Work Environment in Mainland China: Further Development of the Chinese Nursing Work Environment Scale. Nursing Research, 66(4), 311–322. https://doi.org/10.1097/NNR.0000000000000221
Sheikh, A. M. (2023). Impact of perceived organizational support on organizational commitment of banking employees: role of work-life balance. Journal of Asia Business Studies, 17(1), 79–99. https://doi.org/10.1108/JABS-02-2021-0071
Teo, S. T. T., Bentley, T., & Nguyen, D. (2020). Psychosocial work environment, work engagement, and employee commitment: A moderated, mediation model. International Journal of Hospitality Management, 88. https://doi.org/10.1016/j.ijhm.2019.102415
Waworuntu, E. C., Kainde, S. J. R., & Mandagi, D. W. (2022). Work-Life Balance, Job Satisfaction and Performance Among Millennial and Gen Z Employees: A Systematic Review. Society, 10(2), 384–398. https://doi.org/10.33019/society.v10i2.464
Yusran, Y., Sirat, A. H., & Simabur, L. A. (2021). The Impact of Ability, Work Motivatedness, Organizational Commitment and Work Environment on Employee Performance. JURNAL MANAJEMEN BISNIS, 8(2), 360–372. https://doi.org/10.33096/jmb.v8i2.900
Zhang, Y., Ma, J., Xu, Q., Rong, Y., Lu, S., & Wang, Z. (2023). Effects of sleep duration, perceived organisational support and personal Resilience on anxiety in non-hospitalised residents during the COVID-19 pandemic: a survey study in Ningbo, China. BMJ Open, 13(8). https://doi.org/10.1136/bmjopen-2023-073648
Alifah Hanan, M., Yuniasanti, R., Efendy, M., & Surabaya, A. (2024). THE RELATIONSHIP BETWEEN RESILIENCE AND WORK STRESS IN GENERATION Z RETAIL EMPLOYEES IN SURABAYA. 5(1).
Arum, L. S., Zahrani, A., & Duha, N. A. (2023). KARAKTERISTIK GENERASI Z DAN KESIAPANNYA DALAM MENGHADAPI BONUS DEMOGRAFI 2030. In Accounting Student Research Journal (Vol. 2, Issue 1).
Basem, Z., Yusril, M., Dwi Pangestika, N., & Tinggi Ilmu Ekonomi Bangkinang, S. (2022). Analysis of Discipline, Organizational Commitment, Work Environment and Their Effect on Employee Performance PT. Adhiyasa Bangkinang. In International Journal Publishing INFLUENCE: International Journal of Science Review (Vol. 4, Issue 2). https://internationaljournal.net/index.php/influence/index
Cai, M., Wang, M., & Cheng, J. (2024a). The Effect of Servant Leadership on Work Engagement: The Role of Employee Resilience and Organizational Support. Behavioral Sciences, 14(4). https://doi.org/10.3390/bs14040300
Degago, D. E., Kibet, K. D., & Edina, M. (2024). Work-Life Balance. Nephrology Nursing Journal : Journal of the American Nephrology Nurses’ Association, 51(3), 231–236. https://doi.org/10.33565/mksv.2024.01.01
Demir Polat, D., & İskender, M. (2018). Exploring Teachers’ Resilience in Relation to Job Satisfaction, Burnout, Organizational Commitment and Perception of Organizational Climate. International Journal of Psychology and Educational Studies, 5(3), 1–13. https://doi.org/10.17220/ijpes.2018.03.001
Edward, Y. R., & Purba, K. (2020). The Effect Analysis of Emotional Intelligence and Work Environment on Employee Performance with Organizational Commitment as Intervening Variables in PT Berkat Bima Sentana. Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences, 3(3), 1552–1563. https://doi.org/10.33258/birci.v3i3.1084
Farida, i, & Gunawan, A. W. (2023). PENGARUH WORK LIFFE BALANCE TERHADAP EMPLOYEE PERFORMANCE DENGAN JOB STRESS DAN JOB COMMITMENT SEBAGAI VARIABEL MEDIASI.
Fathulla Ahmad, A. (2022). The Influence of Interpersonal Conflict, Job Stress, and Work Life Balance on Employee Turnover Intention. Article in International Journal of Management Science and Engineering Management. https://doi.org/10.22161/4.2.1
Ferreira, P., & Gomes, S. (2023). Work–Life Balance and Work from Home Experience: Perceived Organizational Support and Resilience of European Workers during COVID-19. Administrative Sciences, 13(6). https://doi.org/10.3390/admsci13060153
Fung, L. K. hei, Hui, R. T. yin, & Yau, W. C. wai. (2021). Work-life Balance of Chinese knowledge workers under flextime arrangement: the relationship of Work-life Balance supportive culture and work-life spillover. Asian Journal of Business Ethics, 10(1). https://doi.org/10.1007/s13520-020-00114-7
Georgescu, I., Bocean, C. G., Vărzaru, A. A., Rotea, C. C., Mangra, M. G., & Mangra, G. I. (2024). Enhancing Organizational Resilience: The Transformative Influence of Strategic Human Resource Management Practices and Organizational Culture. Sustainability (Switzerland) , 16(10). https://doi.org/10.3390/su16104315
Gudmundsdottir, S., Larsen, K., Woods Nelson, M., Devine Mildorf, J., & Molek-Winiarska, D. (2023). Burnout and Resilience in Foreign Service Spouses during the Pandemic, and the Role of Organizational Support. Sustainability (Switzerland), 15(3). https://doi.org/10.3390/su15032435
Hasan, N. H., & Muafi, M. (2023). The influence of Islamic emotional intelligence and Work-life Balance on organizational commitment mediated by burnout. International Journal of Business Ecosystem & Strategy (2687-2293), 5(1), 01–10. https://doi.org/10.36096/ijbes.v5i1.395
Ibrahim, B. A., & Hussein, S. M. (2024). Relationship between Resilience at work, work engagement and job satisfaction among engineers: a cross-sectional study. BMC Public Health, 24(1). https://doi.org/10.1186/s12889-024-18507-9
Irfan, M., Khalid, R. A., Kaka Khel, S. S. U. H., Maqsoom, A., & Sherani, I. K. (2023a). Impact of work–life balance with the role of organizational support and job burnout on project performance. Engineering, Construction and Architectural Management, 30(1), 154–171. https://doi.org/10.1108/ECAM-04-2021-0316
Jelly, Y. L., Mus, A. R., Ramlawati, & Serang, S. (2024). THE INFLUENCE OF DISCIPLINE, WORK ENVIRONMENT, AND ORGANIZATIONAL COMMITMENT ON EMPLOYEE PERFORMANCE THROUGH MOTIVATION IN PT. BANK PEOPLE INDONESIA TBK MAKASSAR CITY REGION. Revista de Gestao Social e Ambiental, 18(7). https://doi.org/10.24857/rgsa.v18n7-006
Jung, S. Y., & Park, J. H. (2021). Association of nursing work environment, relationship with the head nurse, and Resilience with post-traumatic growth in emergency department nurses. International Journal of Environmental Research and Public Health, 18(6), 1–11. https://doi.org/10.3390/ijerph18062857
Kaur, S. (2024). ADAPTING TO THE DYNAMIC LANDSCAPE: “STRATEGIES FOR RECRUITING AND RETAINING GENERATION Z IN THE EVOLVING WORK ENVIRONMENT.”
Liu, L., Lv, Z., Zhou, Y., Liu, M., & Liu, Y. (2023). The Mediating Effect of the Perceived Professional Benefit of New Nurses in Cancer Hospitals on the Nursing Work Environment, Psychological Resilience, and Transition Shock: A Cross-Sectional Questionnaire Survey. Journal of Nursing Management, 2023. https://doi.org/10.1155/2023/5741160
McEwen, K. (2022). Building Resilience at Work: A Practical Framework for Leaders. Journal of Leadership Studies, 16(2), 42–49. https://doi.org/10.1002/jls.21814
Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment to Organizations and Occupations: Extension and Test of a Three-Component Conceptualization. Journal of Applied Psychology, 78(4), 538–551. https://doi.org/10.1037/0021-9010.78.4.538
Ni, Y., Li, L., Bao, Y., You, G., & Li, J. (2024). Relationship between perceived organisational support, self-efficacy, proactive personality and career self-management among nurses: A moderated mediation analysis. BMJ Open, 14(6). https://doi.org/10.1136/bmjopen-2023-081334
Paul, H., Budhwar, P., & Bamel, U. (2020). Linking Resilience and organizational commitment: does happiness matter? Journal of Organizational Effectiveness, 7(1), 21–37. https://doi.org/10.1108/JOEPP-11-2018-0087
Priyatno, S., Rijanti, T., Ekonomika, F., Bisnis, D., & Semarang, U. S. (2024). The Effect Of Work Life Balance And Work Environment On Organizational Commitment With Job Satisfaction As A Mediating Variable: A Study Of Employees At Perumda Tirta Moedal In Semarang City Pengaruh Lingkungan Kerja Dan Work Life Balance Terhadap Komitmen Organisasional Dengan Kepuasan Kerja Sebagai Variabel Mediasi: Studi Terhadap Pegawai Di Perumda Tirta Moedal Kota Semarang. In Management Studies and Entrepreneurship Journal (Vol. 5, Issue 2). http://journal.yrpipku.com/index.php/msej
Shao, J., Tang, L., & Ye, Z. (2017). Measuring the Nursing Work Environment in Mainland China: Further Development of the Chinese Nursing Work Environment Scale. Nursing Research, 66(4), 311–322. https://doi.org/10.1097/NNR.0000000000000221
Sheikh, A. M. (2023). Impact of perceived organizational support on organizational commitment of banking employees: role of work-life balance. Journal of Asia Business Studies, 17(1), 79–99. https://doi.org/10.1108/JABS-02-2021-0071
Teo, S. T. T., Bentley, T., & Nguyen, D. (2020). Psychosocial work environment, work engagement, and employee commitment: A moderated, mediation model. International Journal of Hospitality Management, 88. https://doi.org/10.1016/j.ijhm.2019.102415
Waworuntu, E. C., Kainde, S. J. R., & Mandagi, D. W. (2022). Work-Life Balance, Job Satisfaction and Performance Among Millennial and Gen Z Employees: A Systematic Review. Society, 10(2), 384–398. https://doi.org/10.33019/society.v10i2.464
Yusran, Y., Sirat, A. H., & Simabur, L. A. (2021). The Impact of Ability, Work Motivatedness, Organizational Commitment and Work Environment on Employee Performance. JURNAL MANAJEMEN BISNIS, 8(2), 360–372. https://doi.org/10.33096/jmb.v8i2.900
Zhang, Y., Ma, J., Xu, Q., Rong, Y., Lu, S., & Wang, Z. (2023). Effects of sleep duration, perceived organisational support and personal Resilience on anxiety in non-hospitalised residents during the COVID-19 pandemic: a survey study in Ningbo, China. BMJ Open, 13(8). https://doi.org/10.1136/bmjopen-2023-073648
Published
2025-09-09
How to Cite
Rizki Ramadhan. (2025). PERAN RESILIENCE DAN WORK-LIFE BALANCE DALAM MEMEDIASI HUBUNGAN ANTARA ORGANIZATIONAL SUPPORT TERHADAP ORGANIZATIONAL COMMITMENT. Journal of Social and Economics Research, 7(1), 1588-1604. https://doi.org/10.54783/jser.v7i1.940
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Articles
