Feski Maisa Putra, Sri Vandayuli Riorini, and Ayub Yusabiran, “PENGARUH RECEIVED NEGATIVE ELECTRONIC WORD-OF-MOUTH TERHADAP SHARE NEGATIVE E-WOM MELALUI RESISTANCE TO INNOVATION PADA PENGGUNA SMARTPHONE”, JSER, vol. 7, no. 2, pp. 1520-1533, Jan. 2026.