FAKTOR-FAKTOR YANG MEMPENGARUHI TURNOVER RETENTION KARYAWAN GENERASI Z DI BIDANG DIGITAL MARKETING DI JAKARTA
Keywords:
Employee Turnover Intention, Karyawan Dibidang Digital Marketing Jakarta
Abstract
Penelitian ini bertujuan untuk menganalisis pengaruh Job Resources, Job Demand, Employee Engagement, terhadap Employee Turnover Intention. Penelitian dilakukan pada 200 karyawan hotel bintang tiga di Jakarta, yang mayoritas berjenis kelamin Laki - laki, berusia 23-27 tahun, berpendidikan terakhir S1, dan memiliki masa kerja 1-5 tahun. Hasil penelitian menunjukkan bahwa memiliki antara Job Demand terhadap Employee Turnover Intention yang di mediasi oleh Employee Engagment memiliki pengaruh negatif. Selain itu, sementara Job Demand terhadap Employee Turnover Intention yang di mediasi oleh Employee Engagment. Temuan ini menegaskan pentingnya untuk menjaga tingkat terjadinya kecenderungan karyawan untuk berhenti di kalangan generasi Z dari perusahaan.
References
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Aquino, R. (2019). Analisis Pengaruh Faktor-Faktor Kinerja Keuangan Sebelum Dan Sesudah Merger Dan Akuisisi (Studi Kasus pada PT XL Axiata Tbk periode 2010-2018). Sains Manajemen, 5(1). https://doi.org/10.30656/sm.v5i1.1518
Ariawan, J., Tarigan, B. A., Mardiah, A., Siahaan, F. S., & Parandy, L. M. (2023). Analysis of The Influence of Burnout, Job Satisfaction and Organizational Commitment on Turnover Intention of Electronic Manufacturer Employees in Indonesia. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi, 9(5), 2016–2020. https://doi.org/10.35870/jemsi.v9i5.1520
Arnoux-Nicolas, C., Sovet, L., Lhotellier, L., Di Fabio, A., & Bernaud, J. L. (2016). Perceived work conditions and turnover intentions: The mediating role of meaning of work. Frontiers in Psychology, 7(MAY), 1–9. https://doi.org/10.3389/fpsyg.2016.00704
Asmara, A. P. (2018). Pengaruh Turnover Intention terhadap Kinerja Karyawan di Rumah Sakit Bedah Surabaya. Jurnal Administrasi Kesehatan Indonesia, 5(2), 123. https://doi.org/10.20473/jaki.v5i2.2017.123-129
Azharudeen, N., & Arulrajah, A. A. (2018). The Impact of Job Demands on Turnover Intention with the Mediating Role of Employee Engagement. International Journal of Business Management.
Baka, Ł. (2015). Does job burnout mediate negative effects of job demands on mental and physical health in a group of teachers? Testing the energetic PROCESS of Job Demands-Resources model. International Journal of Occupational Medicine and Environmental Health, 28(2), 335–346. https://doi.org/10.13075/ijomeh.1896.00246
Bakker, A. B., & Demerouti, E. (2007). The Job Demands-Resources Model. State Of The Art. Journal of Managerial Psychology, 22, 309–328. https://doi.org/10.1108/02683940710733115
Bakker, A. B., Demerouti, E., & Euwema, M. C. (2005). Job Resources Buffer the Impact of Job Demands on Burnout. Journal of Occupational Health Psychology, 10(2), 170–180. https://doi.org/10.1037/1076-8998.10.2.170
Bakker, A. B., Hakanen, J. J., Demerouti, E., & Xanthopoulou, D. (2007). Job resources boost work engagement, particularly when job demands are high. Journal of Educational Psychology, 99(2), 274–284. https://doi.org/10.1037/0022-0663.99.2.274
Breevaart, K., & Bakker, A. B. (2018). Daily job demands and employee work engagement: The role of daily transformational leadership behavior. Journal of Occupational Health Psychology, 23(3), 338–349. https://doi.org/10.1037/ocp0000082
Bon, R., & Shire, A. (2017). Job Demands and Their Impact on Turnover Intention: Psychological Contract Perspectives. Employee Relations Journal.
Candra, W. G. L., Zamralita, & Idulfilastri, R. M. (2020). The Effect of Job Resources and Personal Resources on Turnover Intention Through Work Engagement as a Mediator on Operational Employee. Proceedings of the 2nd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2020). https://doi.org/10.2991/assehr.k.201209.067
Chen, Y., & Fellenz, M. R. (2020). Job Resources, Autonomy, and Turnover Intention: A Longitudinal Study. Personnel Review, 49(4), 1020-1035.
Daft, L., & Richard. (2019). Manajemen. Erlangga.
Diana, S., & Frianto, A. (2021). Pengaruh Perceived Organizational Support dan Employee Engagement terhadap Kinerja Karyawan. Jurnal Ilmu Manajemen, 9(3), 1205–1213. https://doi.org/10.26740/jim.v9n3.p1205-1213
Duagantara, A. D. (2022). Pengaruh Job Demands-Resources terhadap Employee Engagement pada Karyawan Work from Home. Buletin Riset Psikologi dan Kesehatan Mental (BRPKM), 2(1), 298–307. https://doi.org/10.20473/brpkm.v2i1.33001
Firmansyah, M. A., & Kurniawan, F. (2021). Pengaruh Beban Kerja, Stres Kerja, dan Kepuasan Kerja terhadap Turnover Intention pada Karyawan Work from Home. Jurnal Formil: Forum Manajemen Indonesia, 11(1), 68–76. Diakses dari https://ejurnal.esaunggul.ac.id.
Hakanen, J. J., Bakker, A. B., & Turunen, J. (2024). The relative importance of various job resources for work engagement: A concurrent and follow-up dominance analysis. BRQ Business Research Quarterly, 27(3), 227–243. https://doi.org/10.1177/23409444211012419
Husain, W. R., & Ramli, A. (2024). Pengaruh Job Demands-Resources (Jd-R) Terhadap Employee Engagement Di Rsud Lamaddukkelleng Wajo. Jurnal Kesehatan Tambusai, 5(4).
Jamal, R. S., Firdaus, S., Bakhtiar, Y., & Sanjaya, V. F. F. (2021). Pengaruh Komitmen Dan Turnover Intention Terhadap Kinerja Karyawan. Jambura Economic Education Journal, 3(1), 38–44. https://doi.org/10.37479/jeej.v3i1.8583
Kanwar, Y. P. S., Singh, A. K., & Kodwani, A. D. (2012). A Study of Job Satisfaction, Organizational Commitment and Turnover Intent among the IT and ITES Sector Employees. Vision: The Journal of Business Perspective, 16(1), 27–35. https://doi.org/10.1177/097226291201600103
Mahsyar, J. H. (2023). Pengaruh Beban Kerja Dan Lingkungan Kerja Terhadap Turnover Intention Melalui Stress Kerja Sebagai Variabel Intervening Pada Karyawan Bank.
Mai, L., & Kim, K. (2022). Career Development as Job Resources in Reducing Employee Turnover Intention. Human Resource Development Review.
Mazzetti, G., Robledo, E., Vignoli, M., Topa, G., Guglielmi, D., & Schaufeli, W. B. (2023). Work Engagement: A meta-Analysis Using the Job Demands-Resources Model. Psychological Reports, 126(3), 1069–1107. https://doi.org/10.1177/00332941211051988
Nindya Yani Utami & Vera Sylvia Saragi Sitio. (2021). Pengaruh Job Demands Dan Job Resources Terhadap Turnover Intention Karyawan Godrej Indonesia. Jurnal Inovatif Mahasiswa Manajemen, 2(1), 76–82. https://doi.org/10.35968/gykttt05
Noviardy, A., & Aliya, S. (2020). Pengaruh Employee Engagement dan Komitmen Organisasi Terhadap Kinerja Karyawan di Bidang Perkebunan Kelapa Sawit. MBIA, 19(3), 258–272. https://doi.org/10.33557/mbia.v19i3.1143
Oprea, B., Păduraru, L., & Iliescu, D. (2022). Job Crafting and Intent to Leave: The Mediating Role of Meaningful Work and Engagement. Journal of Career Development, 49(1), 188–201. https://doi.org/10.1177/0894845320918666
Prawira, A., Prasilowati, S. L., & Ayuningtyas, E. A. (2022). Peran Job Satisfaction Sebagai Variabel Intervening Dalam Hubungan Job Demand dan Job Resources Terhadap Work Engagement. EKOMABIS: Jurnal Ekonomi Manajemen Bisnis, 3(01), 69–82. https://doi.org/10.37366/ekomabis.v3i01.430
Purba, D. E., et al. (2019). Job Demands and Turnover Intention: Mediating Role of Employee Engagement. Asian Journal of Social Psychology.
Putra, I. A., & Sujana, I. G. A. (2022). Analisis Pengaruh Kepuasan Kerja, Lingkungan Kerja, dan Komitmen Organisasi terhadap Turnover Intention pada Karyawan. Jurnal MEA (Manajemen, Ekonomi, dan Akuntansi), 6(2), 130–145. Diakses dari https://journal.stiemb.ac.id.
Suhardoyo, A., & Nurjanah, E. (2021). The Negative Impact of Job Demands on Employee Engagement and Turnover Intention. Journal of Business and Management Studies.
Wang, Y., et al. (2020). Employee Engagement and Turnover Intention: A Mediating Effect Perspective. International Journal of Human Resource Management.
Zaru, Z. R., & Rusydi, A. R. (2024). Pengaruh Job Resources Dan Job Demand Terhadap Job Crafting Perawat Berbasis Etnik Di Rsud Palagimata Kota Baubau. Journal of Aafiyah Health Research (JAHR), 5(1), 397–402.
Aquino, R. (2019). Analisis Pengaruh Faktor-Faktor Kinerja Keuangan Sebelum Dan Sesudah Merger Dan Akuisisi (Studi Kasus pada PT XL Axiata Tbk periode 2010-2018). Sains Manajemen, 5(1). https://doi.org/10.30656/sm.v5i1.1518
Ariawan, J., Tarigan, B. A., Mardiah, A., Siahaan, F. S., & Parandy, L. M. (2023). Analysis of The Influence of Burnout, Job Satisfaction and Organizational Commitment on Turnover Intention of Electronic Manufacturer Employees in Indonesia. JEMSI (Jurnal Ekonomi, Manajemen, Dan Akuntansi, 9(5), 2016–2020. https://doi.org/10.35870/jemsi.v9i5.1520
Arnoux-Nicolas, C., Sovet, L., Lhotellier, L., Di Fabio, A., & Bernaud, J. L. (2016). Perceived work conditions and turnover intentions: The mediating role of meaning of work. Frontiers in Psychology, 7(MAY), 1–9. https://doi.org/10.3389/fpsyg.2016.00704
Asmara, A. P. (2018). Pengaruh Turnover Intention terhadap Kinerja Karyawan di Rumah Sakit Bedah Surabaya. Jurnal Administrasi Kesehatan Indonesia, 5(2), 123. https://doi.org/10.20473/jaki.v5i2.2017.123-129
Azharudeen, N., & Arulrajah, A. A. (2018). The Impact of Job Demands on Turnover Intention with the Mediating Role of Employee Engagement. International Journal of Business Management.
Baka, Ł. (2015). Does job burnout mediate negative effects of job demands on mental and physical health in a group of teachers? Testing the energetic PROCESS of Job Demands-Resources model. International Journal of Occupational Medicine and Environmental Health, 28(2), 335–346. https://doi.org/10.13075/ijomeh.1896.00246
Bakker, A. B., & Demerouti, E. (2007). The Job Demands-Resources Model. State Of The Art. Journal of Managerial Psychology, 22, 309–328. https://doi.org/10.1108/02683940710733115
Bakker, A. B., Demerouti, E., & Euwema, M. C. (2005). Job Resources Buffer the Impact of Job Demands on Burnout. Journal of Occupational Health Psychology, 10(2), 170–180. https://doi.org/10.1037/1076-8998.10.2.170
Bakker, A. B., Hakanen, J. J., Demerouti, E., & Xanthopoulou, D. (2007). Job resources boost work engagement, particularly when job demands are high. Journal of Educational Psychology, 99(2), 274–284. https://doi.org/10.1037/0022-0663.99.2.274
Breevaart, K., & Bakker, A. B. (2018). Daily job demands and employee work engagement: The role of daily transformational leadership behavior. Journal of Occupational Health Psychology, 23(3), 338–349. https://doi.org/10.1037/ocp0000082
Bon, R., & Shire, A. (2017). Job Demands and Their Impact on Turnover Intention: Psychological Contract Perspectives. Employee Relations Journal.
Candra, W. G. L., Zamralita, & Idulfilastri, R. M. (2020). The Effect of Job Resources and Personal Resources on Turnover Intention Through Work Engagement as a Mediator on Operational Employee. Proceedings of the 2nd Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2020). https://doi.org/10.2991/assehr.k.201209.067
Chen, Y., & Fellenz, M. R. (2020). Job Resources, Autonomy, and Turnover Intention: A Longitudinal Study. Personnel Review, 49(4), 1020-1035.
Daft, L., & Richard. (2019). Manajemen. Erlangga.
Diana, S., & Frianto, A. (2021). Pengaruh Perceived Organizational Support dan Employee Engagement terhadap Kinerja Karyawan. Jurnal Ilmu Manajemen, 9(3), 1205–1213. https://doi.org/10.26740/jim.v9n3.p1205-1213
Duagantara, A. D. (2022). Pengaruh Job Demands-Resources terhadap Employee Engagement pada Karyawan Work from Home. Buletin Riset Psikologi dan Kesehatan Mental (BRPKM), 2(1), 298–307. https://doi.org/10.20473/brpkm.v2i1.33001
Firmansyah, M. A., & Kurniawan, F. (2021). Pengaruh Beban Kerja, Stres Kerja, dan Kepuasan Kerja terhadap Turnover Intention pada Karyawan Work from Home. Jurnal Formil: Forum Manajemen Indonesia, 11(1), 68–76. Diakses dari https://ejurnal.esaunggul.ac.id.
Hakanen, J. J., Bakker, A. B., & Turunen, J. (2024). The relative importance of various job resources for work engagement: A concurrent and follow-up dominance analysis. BRQ Business Research Quarterly, 27(3), 227–243. https://doi.org/10.1177/23409444211012419
Husain, W. R., & Ramli, A. (2024). Pengaruh Job Demands-Resources (Jd-R) Terhadap Employee Engagement Di Rsud Lamaddukkelleng Wajo. Jurnal Kesehatan Tambusai, 5(4).
Jamal, R. S., Firdaus, S., Bakhtiar, Y., & Sanjaya, V. F. F. (2021). Pengaruh Komitmen Dan Turnover Intention Terhadap Kinerja Karyawan. Jambura Economic Education Journal, 3(1), 38–44. https://doi.org/10.37479/jeej.v3i1.8583
Kanwar, Y. P. S., Singh, A. K., & Kodwani, A. D. (2012). A Study of Job Satisfaction, Organizational Commitment and Turnover Intent among the IT and ITES Sector Employees. Vision: The Journal of Business Perspective, 16(1), 27–35. https://doi.org/10.1177/097226291201600103
Mahsyar, J. H. (2023). Pengaruh Beban Kerja Dan Lingkungan Kerja Terhadap Turnover Intention Melalui Stress Kerja Sebagai Variabel Intervening Pada Karyawan Bank.
Mai, L., & Kim, K. (2022). Career Development as Job Resources in Reducing Employee Turnover Intention. Human Resource Development Review.
Mazzetti, G., Robledo, E., Vignoli, M., Topa, G., Guglielmi, D., & Schaufeli, W. B. (2023). Work Engagement: A meta-Analysis Using the Job Demands-Resources Model. Psychological Reports, 126(3), 1069–1107. https://doi.org/10.1177/00332941211051988
Nindya Yani Utami & Vera Sylvia Saragi Sitio. (2021). Pengaruh Job Demands Dan Job Resources Terhadap Turnover Intention Karyawan Godrej Indonesia. Jurnal Inovatif Mahasiswa Manajemen, 2(1), 76–82. https://doi.org/10.35968/gykttt05
Noviardy, A., & Aliya, S. (2020). Pengaruh Employee Engagement dan Komitmen Organisasi Terhadap Kinerja Karyawan di Bidang Perkebunan Kelapa Sawit. MBIA, 19(3), 258–272. https://doi.org/10.33557/mbia.v19i3.1143
Oprea, B., Păduraru, L., & Iliescu, D. (2022). Job Crafting and Intent to Leave: The Mediating Role of Meaningful Work and Engagement. Journal of Career Development, 49(1), 188–201. https://doi.org/10.1177/0894845320918666
Prawira, A., Prasilowati, S. L., & Ayuningtyas, E. A. (2022). Peran Job Satisfaction Sebagai Variabel Intervening Dalam Hubungan Job Demand dan Job Resources Terhadap Work Engagement. EKOMABIS: Jurnal Ekonomi Manajemen Bisnis, 3(01), 69–82. https://doi.org/10.37366/ekomabis.v3i01.430
Purba, D. E., et al. (2019). Job Demands and Turnover Intention: Mediating Role of Employee Engagement. Asian Journal of Social Psychology.
Putra, I. A., & Sujana, I. G. A. (2022). Analisis Pengaruh Kepuasan Kerja, Lingkungan Kerja, dan Komitmen Organisasi terhadap Turnover Intention pada Karyawan. Jurnal MEA (Manajemen, Ekonomi, dan Akuntansi), 6(2), 130–145. Diakses dari https://journal.stiemb.ac.id.
Suhardoyo, A., & Nurjanah, E. (2021). The Negative Impact of Job Demands on Employee Engagement and Turnover Intention. Journal of Business and Management Studies.
Wang, Y., et al. (2020). Employee Engagement and Turnover Intention: A Mediating Effect Perspective. International Journal of Human Resource Management.
Zaru, Z. R., & Rusydi, A. R. (2024). Pengaruh Job Resources Dan Job Demand Terhadap Job Crafting Perawat Berbasis Etnik Di Rsud Palagimata Kota Baubau. Journal of Aafiyah Health Research (JAHR), 5(1), 397–402.
Published
2025-04-24
How to Cite
Laura Agriza, & Dita Oki Berliyanti. (2025). FAKTOR-FAKTOR YANG MEMPENGARUHI TURNOVER RETENTION KARYAWAN GENERASI Z DI BIDANG DIGITAL MARKETING DI JAKARTA. Journal of Social and Economics Research, 6(2), 1342-1354. https://doi.org/10.54783/jser.v6i2.711
Section
Articles
