FAKTOR-FAKTOR YANG MEMPENGARUHI SALESPERSON CREATIVITY PADA PERBANKAN DI JAKARTA
Keywords:
Salesperson Creativity, Leadership Humility, Responsible Leadership, Knowledge Sharing, Perbankan
Abstract
Penelitian ini bertujuan untuk menganalisis faktor-faktor yang memengaruhi Salesperson Creativity pada sektor perbankan di Jakarta. Fokus utama adalah pengaruh Leadership Humility dan Responsible Leadership terhadap Salesperson Creativity dengan Knowledge Sharing sebagai variabel mediasi. Penelitian ini melibatkan 175 responden karyawan perbankan di Jakarta, mayoritas berjenis kelamin wanita, berusia 18-24 tahun, berpendidikan terakhir SMA/sederajat, dan memiliki masa kerja antara 1 hingga 5 tahun. Terdapat tujuh hipotesis yang diuji, di mana enam hipotesis didukung dan satu hipotesis tidak didukung. Hasil analisis penelitian ini adalah sebagai berikut: Leadership Humility berpengaruh positif dan signifikan terhadap Knowledge Sharing. Leadership Humility berpengaruh positif terhadap Salesperson Creativity. Responsible Leadership berpengaruh positif terhadap Knowledge Sharing. Responsible Leadership tidak berpengaruh positif dan signifikan terhadap Salesperson Creativity. Knowledge Sharing berpengaruh positif terhadap Salesperson Creativity. Knowledge Sharing memediasi hubungan positif antara Leadership Humility dan Salesperson Creativity. Knowledge Sharing memediasi hubungan positif antara Responsible Leadership dan Salesperson Creativity. Hasil penelitian ini menekankan pentingnya kepemimpinan yang rendah hati dan bertanggung jawab dalam meningkatkan kreativitas tenaga penjualan, dengan berbagi pengetahuan sebagai faktor mediasi yang signifikan. Strategi yang mendukung peningkatan Knowledge Sharing dapat memperkuat dampak positif dari kepemimpinan terhadap kreativitas tenaga penjualan.References
Agnihotri, R., Rapp, A.A., Andzulis, J.M. and Gabler, C.B. (2014), “Examining the drivers and performance implications of boundary spanner creativity”, Journal of Service Research, Vol. 17 No. 2, pp. 164-181, doi: 10.1177/1094670513506494
Agnihotri, R., Rapp, A.A., Andzulis, J.M. and Gabler, C.B. (2014), “Examining the drivers and performance implications of boundary spanner creativity”, Journal of Service Research, Vol. 17 No. 2, pp. 164-181, doi: 10.1177/1094670513506494
Ahmad, A., & Karim, M. (2019). Knowledge sharing in organizations: Insights from recent studies. International Journal of Knowledge Management, 15(2), 1-18.
Ahmad, F., & Karim, M. (2019). Impacts of Knowledge Sharing: A review and directions for future research. Journal of Workplace Learning, 31(3), 207–230. https://doi.org/10.1108/JWL-07-20180096
Ahmad, I., Ullah, K. and Khan, A. (2021), “The impact of green HRM on green creativity: mediating role of pro-environmental behaviors and moderating role of ethical leadership style”, The International Journal of Human Resource Management, Vol. 33 No. 19, pp. 3789-3821, doi: 10. 1080/09585192.2021.1931938.
Armstrong, J.S. and Overton, T.S. (1977), “Estimating nonresponse bias in mail surveys”, Journal of Marketing Research, Vol. 14 No. 3, pp. 396-402, doi: 10.2307/3150783.
Aschauer, W., Haim, K. and Weber, C. (2021), “A contribution to scientific creativity: a validation study measuring divergent problem-solving ability”, Creativity Research Journal, pp. 1-18.
Bart van den Hooff and Jan A. de Ridder. Knowledge Sharing in context: the influence of organizational commitment, communication climate and CMC use on Knowledge Sharing. Journal of Knowledge Management, 8(6):117–130, December 2004. doi:10.1108/13673270410567675.
Bianchini, S., Pellegrino, G. and Tamagni, F. (2018), “Innovation complementarities and firm growth”, Industrial and Corporate Change, Vol. 27 No. 4, pp. 657-676
Blau, P. M. 1964. Exchange and power in social life. New York, NY: Wiley Cropanzano, R., Anthony, E. L., Daniels, S. R., and Hall, A. V. (2017). Social exchange theory: a critical review with theoretical remedies. Acad. Manag. Ann. 11, 479–516. doi: 10.5465/anna;s.2015.0099
Burton-Jones, A. (2012). Responsible Leadership, Griffith University; http://www.griffith.edu.au/__data/assets/pdf_file/0007/468565/mba-white-
Castillo-Vergara, M., Alvarez-Marin, A. and Placencio-Hidalgo, D. (2018), “A bibliometric analysis of creativity in the field of business economics”, Journal of Business Research, Vol. 85, pp. 1-9.
Castro-Gonz alez, S., Bande, B. and Fern andez-Ferr ın, P. (2019), “Responsible Leadership and salespeople’s creativity: the mediating effects of CSR perceptions”, Sustainability, Vol. 11 No. 7, p. 2053, doi: 10.3390/su11072053.
Chandler, J.A., Johnson, N.E., Jordan, S.L., B, D.K. and Short, J.C. (2023), “A meta-analysis of humble leadership: reviewing individual, team, and organizational outcomes of leader humility”, The Leadership Quarterly, Vol. 34 No. 1, 101660, doi: 10.1016/j.leaqua.2022.101660.
Chandler, J.A., Johnson, N.E., Jordan, S.L., B, D.K. and Short, J.C. (2023), “A meta-analysis of humble leadership: reviewing individual, team, and organizational outcomes of leader humility”, The Leadership Quarterly, Vol. 34 No. 1, 101660, doi: 10.1016/j.leaqua.2022.101660.
countries: a firm-level study”, Innovation, Vol. 19 No. 2, pp. 103-124. in Sub-Saharan Africa”, Journal of African Economies, Vol. 25 No. suppl_1, pp. i16-i36.of organizational learning: 122–141. Oxford: Blackwell.paper-responsible-leadership.pdf pp. 172-185.
De Clercq, D. and Pereira, R. (2021), “Sleepy but creative? How affective commitment, Knowledge Sharing and organizational forgiveness mitigate the dysfunctional effect of insomnia on creative behaviors”, Personnel Review, Vol. 50 No. 1, pp. 108-128, doi: 10.1108/PR-12-2018-0484.
Doan, T.T.T., Nguyen, L.C.T., & Nguyen, T.D.N. (2020). Emotional Intelligence and Project Success: The Roles of Transformational Leadership and Organizational Commitment. Journal of Asian Finance, Economics and Business, 7(3), 223-233. https://doi. org/10.13106/jafeb.2020.vol7.no3.22
Dong T.H., LaFrentz B.R., Pirarat P. & Rodkhum C. (2014) Phenotypic characterization and genetic diversity of Flavobacterium columnare isolated from red tilapia, Oreochromis sp. in Thailand. Journal of Fish Diseases,in press. doi: 10.1111/jfd.12304
Dosi, G. and Nelson, R.R. (2010), “Technical change and industrial dynamics as evolutionary processes”, in Handbook of the Economics of Innovation, North-Holland, Vol. 1, pp. 51-127.
Dosi, G., & Nelson, R. R. (2010). Technical change and industrial dynamics as evolutionary processes. Handbook of Innovation, 7(2), 51-74.
Fox, L. and Thomas, A. (2016), “Africa’s got work to do: a diagnostic of youth employment challenges
Gong, Y., & Fan, J. 2006. Longitudinal examination of the role of goal orientation in cross-cultural adjustment. Journal of Applied Psychology, 91: 176 –184.
Johnson, J.S. (2016), “Improving online panel data usage in sales research”, Journal of Personal Selling and Sales Management, Vol. 36 No. 1, pp. 74-85, doi: 10.1080/08853134.2015.1111611
Kelemen, T.K., Matthews, S.H., Matthews, M.J. and Henry, S.E. (2023), “Humble leadership: a review and synthesis of leader expressed humility”, Journal of Organizational Behavior, Vol. 44 No. 2, pp. 202-224, doi: 10.1002/job.2608.
King dalam Trivellas et al., (2015: 240 https://media.neliti.com/media/publications/394684-none-c6748941.pdf
Lämsä, A.-M., & Savela, T. (2014). The effect of an MBA on the development of women’s management competencies: A gender viewpoint. Baltic Journal of Management, 9(2), 213–230.
Luo, X., Guo, Q., & Zhou, L. (2022). Leader humility and employee creativity: The role of knowledge sharing and organizational climate. Leadership Quarterly, 33(4), 101594.
Luo, Y., Zhang, Z., Chen, Q., Zhang, K., Wang, Y. and Peng, J. (2022), “Humble leadership and its outcomes: a meta-analysis”, Frontiers in Psychology, Vol. 13, 980322, doi: 10.3389/fpsyg.2022.980322.
Luu, T.T. (2020), “Can sales leaders with humility create adaptive retail salespersons?”, Psychology and Marketing, Vol. 37 No. 9, pp. 1292-1315, doi: 10.1002/mar.21365.
Mazidah, A., & Laily, N. (2020). Pengaruh Knowledge Sharing Terhadap Prilaku Inovatif Dan Kinerja Karyawan. Jurnal Ilmu dan Riset Manajemen, 9, 22.
Medase, S.K. (2019), “Product innovation and employees’ slack time. The moderating role of firm age and size”, Journal of Innovation and Knowledge, Vol. 5 No. 3, pp. 151-174.
Mittal, S., & Dhar, R. L. (2015). Transformational leadership and employee creativity: Moderating role of creative self-efficacy and knowledge sharing. Management Decision, 53(5), 894-910.
Muizu, W.O.Z., A., Titisari, dan E.T., Sule. Peran Knowledge Sharing Terhadap Kinerja Pegawai Perusahaan Telekomunikasi. Jurnal Inovasi Bisnis dan Manajemen Indonesia. Vol. 1, No. 3, h. 397-406.
Mundiarsih, A. P. (2018). Strategi Pengembangan Kopetensi Widyaiswara Melalui Knowladge Sharing. Civil Service, 12(1),10.
Nguyen, D.T.N., Teo, S.T.T., Halvorsen, B. and Staples, W. (2020), “Leader humility and Knowledge Sharing intention: a serial mediation model”, Frontiers in Psychology, Vol. 11, 560704, doi: 10. 3389/fpsyg.2020.560704.
Owens, B.P., Johnson, M.D. and Mitchell, T.R. (2013), “Expressed humility in organizations: implications for performance, teams, and leadership”, Organization Science, Vol. 24 No. 5, pp. 1517-1538, doi: 10.1287/orsc.1120.0795.
Podsakoff, P.M., MacKenzie, S.B. and Podsakoff, N.P. (2012), “Sources of method bias in social science research and recommendations on how to control it”, Annual Review of Psychology, Vol. 63 No. 1, pp. 539-569, doi: 10.1146/annurev-psych-120710-100452.
Rapp, A. and Beeler, L. (2021), “The state of selling & sales management research: a review and future research agenda”, Journal of Marketing Theory and Practice, Vol. 29 No. 1, pp. 37-50, doi: 10.1080/10696679.2020.1860680
Savin, I. (2021), “On optimal regimes of knowledge exchange: a model of recombinant growth and firm networks”, J Econ Interact Coord, Vol. 16, pp. 497-527, doi: 10.1007/s11403-020-00314-1.
Savin, I. (2021). Exploring the role of leisure in fostering knowledge growth in firms. Journal of Eccnomic Dynamics and Control, 127, 10406
significant impact on innovative performance in Korean firms?”, Creativity Research Journal, Vol. 22 No. 3, pp. 320-328.
Sohn, S.Y. and Jung, C.S. (2010), “Effect of creativity on innovation: do creativity initiatives have
Sparreboom, T. (2017), “Structural change, employment and education in four countries in SubSaharan Africa”, African Journal of Economic and Management Studies, Vol. 8 No. 2,
Tseng, L.-M. (2019), “How customer orientation leads to customer satisfaction: mediating mechanisms of service workers’ etiquette and creativity”, International Journal of Bank Marketing, Vol. 37 No. 1, pp. 210-225, doi: 10.1108/IJBM-10-2017-0222.
Van Uden, A., Knoben, J. and Vermeulen, P. (2017), “Human capital and innovation in Sub-Saharan
Vera, D., & Crossan, M. 2003. Organizational learning and knowledge management: Toward an integrative frame- work. In M. Easterby-Smith & M. Lyles (Eds.), Handbook
Wang, N., Xiao, M. and Savin, I. (2021), “Complementarity effect in the innovation strategy: internal R&D and acquisition of capital with embodied technology”, The Journal of Technology Transfer, Vol. 46, pp. 459-482, doi: 10.1007/s10961-020-09780-y.
Zhang, X., and Zhou, J. (2014). Empowering leadership, uncertainty avoidance, trust, and employee creativity: interaction effects and a mediating mechanism. Organ. Behav. Hum. Decis. 124, 150–164. doi: 10.1016/j.obhdp.2014.02.002
Agnihotri, R., Rapp, A.A., Andzulis, J.M. and Gabler, C.B. (2014), “Examining the drivers and performance implications of boundary spanner creativity”, Journal of Service Research, Vol. 17 No. 2, pp. 164-181, doi: 10.1177/1094670513506494
Ahmad, A., & Karim, M. (2019). Knowledge sharing in organizations: Insights from recent studies. International Journal of Knowledge Management, 15(2), 1-18.
Ahmad, F., & Karim, M. (2019). Impacts of Knowledge Sharing: A review and directions for future research. Journal of Workplace Learning, 31(3), 207–230. https://doi.org/10.1108/JWL-07-20180096
Ahmad, I., Ullah, K. and Khan, A. (2021), “The impact of green HRM on green creativity: mediating role of pro-environmental behaviors and moderating role of ethical leadership style”, The International Journal of Human Resource Management, Vol. 33 No. 19, pp. 3789-3821, doi: 10. 1080/09585192.2021.1931938.
Armstrong, J.S. and Overton, T.S. (1977), “Estimating nonresponse bias in mail surveys”, Journal of Marketing Research, Vol. 14 No. 3, pp. 396-402, doi: 10.2307/3150783.
Aschauer, W., Haim, K. and Weber, C. (2021), “A contribution to scientific creativity: a validation study measuring divergent problem-solving ability”, Creativity Research Journal, pp. 1-18.
Bart van den Hooff and Jan A. de Ridder. Knowledge Sharing in context: the influence of organizational commitment, communication climate and CMC use on Knowledge Sharing. Journal of Knowledge Management, 8(6):117–130, December 2004. doi:10.1108/13673270410567675.
Bianchini, S., Pellegrino, G. and Tamagni, F. (2018), “Innovation complementarities and firm growth”, Industrial and Corporate Change, Vol. 27 No. 4, pp. 657-676
Blau, P. M. 1964. Exchange and power in social life. New York, NY: Wiley Cropanzano, R., Anthony, E. L., Daniels, S. R., and Hall, A. V. (2017). Social exchange theory: a critical review with theoretical remedies. Acad. Manag. Ann. 11, 479–516. doi: 10.5465/anna;s.2015.0099
Burton-Jones, A. (2012). Responsible Leadership, Griffith University; http://www.griffith.edu.au/__data/assets/pdf_file/0007/468565/mba-white-
Castillo-Vergara, M., Alvarez-Marin, A. and Placencio-Hidalgo, D. (2018), “A bibliometric analysis of creativity in the field of business economics”, Journal of Business Research, Vol. 85, pp. 1-9.
Castro-Gonz alez, S., Bande, B. and Fern andez-Ferr ın, P. (2019), “Responsible Leadership and salespeople’s creativity: the mediating effects of CSR perceptions”, Sustainability, Vol. 11 No. 7, p. 2053, doi: 10.3390/su11072053.
Chandler, J.A., Johnson, N.E., Jordan, S.L., B, D.K. and Short, J.C. (2023), “A meta-analysis of humble leadership: reviewing individual, team, and organizational outcomes of leader humility”, The Leadership Quarterly, Vol. 34 No. 1, 101660, doi: 10.1016/j.leaqua.2022.101660.
Chandler, J.A., Johnson, N.E., Jordan, S.L., B, D.K. and Short, J.C. (2023), “A meta-analysis of humble leadership: reviewing individual, team, and organizational outcomes of leader humility”, The Leadership Quarterly, Vol. 34 No. 1, 101660, doi: 10.1016/j.leaqua.2022.101660.
countries: a firm-level study”, Innovation, Vol. 19 No. 2, pp. 103-124. in Sub-Saharan Africa”, Journal of African Economies, Vol. 25 No. suppl_1, pp. i16-i36.of organizational learning: 122–141. Oxford: Blackwell.paper-responsible-leadership.pdf pp. 172-185.
De Clercq, D. and Pereira, R. (2021), “Sleepy but creative? How affective commitment, Knowledge Sharing and organizational forgiveness mitigate the dysfunctional effect of insomnia on creative behaviors”, Personnel Review, Vol. 50 No. 1, pp. 108-128, doi: 10.1108/PR-12-2018-0484.
Doan, T.T.T., Nguyen, L.C.T., & Nguyen, T.D.N. (2020). Emotional Intelligence and Project Success: The Roles of Transformational Leadership and Organizational Commitment. Journal of Asian Finance, Economics and Business, 7(3), 223-233. https://doi. org/10.13106/jafeb.2020.vol7.no3.22
Dong T.H., LaFrentz B.R., Pirarat P. & Rodkhum C. (2014) Phenotypic characterization and genetic diversity of Flavobacterium columnare isolated from red tilapia, Oreochromis sp. in Thailand. Journal of Fish Diseases,in press. doi: 10.1111/jfd.12304
Dosi, G. and Nelson, R.R. (2010), “Technical change and industrial dynamics as evolutionary processes”, in Handbook of the Economics of Innovation, North-Holland, Vol. 1, pp. 51-127.
Dosi, G., & Nelson, R. R. (2010). Technical change and industrial dynamics as evolutionary processes. Handbook of Innovation, 7(2), 51-74.
Fox, L. and Thomas, A. (2016), “Africa’s got work to do: a diagnostic of youth employment challenges
Gong, Y., & Fan, J. 2006. Longitudinal examination of the role of goal orientation in cross-cultural adjustment. Journal of Applied Psychology, 91: 176 –184.
Johnson, J.S. (2016), “Improving online panel data usage in sales research”, Journal of Personal Selling and Sales Management, Vol. 36 No. 1, pp. 74-85, doi: 10.1080/08853134.2015.1111611
Kelemen, T.K., Matthews, S.H., Matthews, M.J. and Henry, S.E. (2023), “Humble leadership: a review and synthesis of leader expressed humility”, Journal of Organizational Behavior, Vol. 44 No. 2, pp. 202-224, doi: 10.1002/job.2608.
King dalam Trivellas et al., (2015: 240 https://media.neliti.com/media/publications/394684-none-c6748941.pdf
Lämsä, A.-M., & Savela, T. (2014). The effect of an MBA on the development of women’s management competencies: A gender viewpoint. Baltic Journal of Management, 9(2), 213–230.
Luo, X., Guo, Q., & Zhou, L. (2022). Leader humility and employee creativity: The role of knowledge sharing and organizational climate. Leadership Quarterly, 33(4), 101594.
Luo, Y., Zhang, Z., Chen, Q., Zhang, K., Wang, Y. and Peng, J. (2022), “Humble leadership and its outcomes: a meta-analysis”, Frontiers in Psychology, Vol. 13, 980322, doi: 10.3389/fpsyg.2022.980322.
Luu, T.T. (2020), “Can sales leaders with humility create adaptive retail salespersons?”, Psychology and Marketing, Vol. 37 No. 9, pp. 1292-1315, doi: 10.1002/mar.21365.
Mazidah, A., & Laily, N. (2020). Pengaruh Knowledge Sharing Terhadap Prilaku Inovatif Dan Kinerja Karyawan. Jurnal Ilmu dan Riset Manajemen, 9, 22.
Medase, S.K. (2019), “Product innovation and employees’ slack time. The moderating role of firm age and size”, Journal of Innovation and Knowledge, Vol. 5 No. 3, pp. 151-174.
Mittal, S., & Dhar, R. L. (2015). Transformational leadership and employee creativity: Moderating role of creative self-efficacy and knowledge sharing. Management Decision, 53(5), 894-910.
Muizu, W.O.Z., A., Titisari, dan E.T., Sule. Peran Knowledge Sharing Terhadap Kinerja Pegawai Perusahaan Telekomunikasi. Jurnal Inovasi Bisnis dan Manajemen Indonesia. Vol. 1, No. 3, h. 397-406.
Mundiarsih, A. P. (2018). Strategi Pengembangan Kopetensi Widyaiswara Melalui Knowladge Sharing. Civil Service, 12(1),10.
Nguyen, D.T.N., Teo, S.T.T., Halvorsen, B. and Staples, W. (2020), “Leader humility and Knowledge Sharing intention: a serial mediation model”, Frontiers in Psychology, Vol. 11, 560704, doi: 10. 3389/fpsyg.2020.560704.
Owens, B.P., Johnson, M.D. and Mitchell, T.R. (2013), “Expressed humility in organizations: implications for performance, teams, and leadership”, Organization Science, Vol. 24 No. 5, pp. 1517-1538, doi: 10.1287/orsc.1120.0795.
Podsakoff, P.M., MacKenzie, S.B. and Podsakoff, N.P. (2012), “Sources of method bias in social science research and recommendations on how to control it”, Annual Review of Psychology, Vol. 63 No. 1, pp. 539-569, doi: 10.1146/annurev-psych-120710-100452.
Rapp, A. and Beeler, L. (2021), “The state of selling & sales management research: a review and future research agenda”, Journal of Marketing Theory and Practice, Vol. 29 No. 1, pp. 37-50, doi: 10.1080/10696679.2020.1860680
Savin, I. (2021), “On optimal regimes of knowledge exchange: a model of recombinant growth and firm networks”, J Econ Interact Coord, Vol. 16, pp. 497-527, doi: 10.1007/s11403-020-00314-1.
Savin, I. (2021). Exploring the role of leisure in fostering knowledge growth in firms. Journal of Eccnomic Dynamics and Control, 127, 10406
significant impact on innovative performance in Korean firms?”, Creativity Research Journal, Vol. 22 No. 3, pp. 320-328.
Sohn, S.Y. and Jung, C.S. (2010), “Effect of creativity on innovation: do creativity initiatives have
Sparreboom, T. (2017), “Structural change, employment and education in four countries in SubSaharan Africa”, African Journal of Economic and Management Studies, Vol. 8 No. 2,
Tseng, L.-M. (2019), “How customer orientation leads to customer satisfaction: mediating mechanisms of service workers’ etiquette and creativity”, International Journal of Bank Marketing, Vol. 37 No. 1, pp. 210-225, doi: 10.1108/IJBM-10-2017-0222.
Van Uden, A., Knoben, J. and Vermeulen, P. (2017), “Human capital and innovation in Sub-Saharan
Vera, D., & Crossan, M. 2003. Organizational learning and knowledge management: Toward an integrative frame- work. In M. Easterby-Smith & M. Lyles (Eds.), Handbook
Wang, N., Xiao, M. and Savin, I. (2021), “Complementarity effect in the innovation strategy: internal R&D and acquisition of capital with embodied technology”, The Journal of Technology Transfer, Vol. 46, pp. 459-482, doi: 10.1007/s10961-020-09780-y.
Zhang, X., and Zhou, J. (2014). Empowering leadership, uncertainty avoidance, trust, and employee creativity: interaction effects and a mediating mechanism. Organ. Behav. Hum. Decis. 124, 150–164. doi: 10.1016/j.obhdp.2014.02.002
Published
2025-01-07
How to Cite
Ilham Nanda Syaputra, & Dita Oki Berliyanti. (2025). FAKTOR-FAKTOR YANG MEMPENGARUHI SALESPERSON CREATIVITY PADA PERBANKAN DI JAKARTA. Journal of Social and Economics Research, 6(2), 752-768. https://doi.org/10.54783/jser.v6i2.700
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