PENGARUH KEPUASAN KERJA DAN KOMITMEN KARYAWAN HOTEL BINTANG 3 DI JAKARTA
Keywords:
Human Resousrce Development Practices, Job Satisfaction, Employee Engagement, Organizational Commitment
Abstract
Penelitian ini bertujuan buat menganalisis dampak Human Resource Development Practices, Job Satisfaction, Employee engagment terhadap Organizational Commitment pada Hotel di Jakarta. Sampel yang digunakan dalam penelitian ini adalah sensus terhadap karyawan Hotel di Jakarta. Metode yang digunakan dalam penelitian ini adalah metode Samp dan AMOS. Hasil menunjukkan bahwa Human Resource Development Practices, Job Satisfaction, Employee engagment terhadap Organizational Commitment berpengaruh positif yang diolah dengan menggunakan SPSS versi 25. Implikasi bagi manajer SDM yaitu diharapkan dapat meningkatkan kinerja yang dilakukan oleh pemimpin untuk meningkatkan kualitas kepada karyawan.
References
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Park, J. and Gursoy, D. (2012), “Generation effects on work engagement among U.S. hotel employees”, International Journal of Hospitality Management, Vol. 31 No. 4, pp. 1195-1202, doi: 10.1016/j.ijhm.2012.02.007.
Podsakoff, P.M., MacKenzie, S.B., Lee, J.Y. and Podsakoff, N.P. (2003), “Common method biases in behavioral research: a critical review of the literature and recommended remedies”, Journal of Applied Psychology, Vol. 88 No. 5, pp. 879-903, doi: 10.1037/0021-9010.88.5.879.
Robinson, S.L., Wang, W. and Kiewitz, C. (2014), “Coworkers behaving badly: the impact of coworker deviant behavior upon individual employees”, Annual Review of Organizational Psychology and Organizational Behavior, Vol. 1, pp. 123-143, doi: 10.1146/annurev-orgpsych-031413-091225.
Saks, A.M. (2006), “Antecedents and consequences of employee engagement”, Journal of Managerial Psychology, Vol. 21 No. 7, pp. 600-619, doi: 10.1108/02683940610690169.
Shah, M., Irshad, M.Z. and Yousaf, M.I. (2016), “Human resource management practices and service recovery performance: the mediating role of organizational commitment”, International Review of Management and Marketing, Vol. 6 No. 3, pp. 399-405.
Varela, O.E., Burke, M.J. and Michel, J.W. (2013), “The development of leader–member exchanges: exploring how personality and performance influence leader and member relationships”, Journal of Organizational Behavior, Vol. 34 No. 7, pp. 919-941, doi: 10.1002/job.1876.
Wong, E.C., Hui, C. and Law, K.S. (1998), “A longitudinal study of the job perception-job satisfaction relationship: a test of the three alternative specifications”, Journal of Occupational and Organizational Psychology, Vol. 71 No. 2, pp. 127-144, doi: 10.1111/j.2044-8325.1998.tb00667.x.
Yalabik, Z.Y., Rayton, B.A. and Rapti, A. (2017), “Facets of job satisfaction and work engagement”, Evidence-based HRM, Vol. 5 No. 3, pp. 248-265, doi: 10.1108/EBHRM-03-2017-0017.
Ann, S. and Blum, S.C. (2020), “Motivating senior employees in the hospitality industry”, International Journal of Contemporary Hospitality Management, Vol. 32 No. 1, pp. 324-346, doi: 10.1108/ijchm-08-2018-0685.
Bradley, D.M., Elenis, T., Hoyer, G., Martin, D. and Waller, J. (2017), “Human capital challenges in the food and beverage service industry of Canada: finding innovative solutions”, Worldwide Hospitality and Tourism Themes, Vol. 9 No. 4, pp. 411-423, doi: 10.1108/whatt-04-2017-0017.
Calero, C. and Turner, L.W. (2020), “Regional economic development and tourism: a literature review to highlight future directions for regional tourism research”, Tourism Economics, Vol. 26 No. 1, pp. 3-26, doi: 10.1177/1354816619881244.
Chand, M. and Ambardar, A. (2020), “The impact of HRM practices on organisational innovation performance: the mediating effects of employees’ creativity and perceived organisational support”, International Journal of Hospitality and Tourism Systems, Vol. 13 No. 1, pp. 68-80.
Chathoth, R.K., Harrington, R.J., Chan, E.S.W., Okumus, F. and Song, Z. (2020), “Situational and personal factors influencing hospitality employee engagement in value co-creation”, International Journal of Hospitality Management, Vol. 91, pp. 102687-102610, doi: 10.1016/j.ijhm.2020.102687.
Francis, H. and Baum, T. (2018), “HR transformation within the hotel industry: building capacity for change”, Worldwide Hospitality and Tourism Themes, Vol. 10 No. 1, pp. 86-100, doi: 10.1108/whatt-10-2017-0064.
Garcıa-Lillo, F., Claver-Cortes, E., Ubeda-Garcıa, M., Marco-Lajara, B. and Zaragoza-Saez, P.C. (2018), “Mapping the “intellectual structure” of research on human resources in the “tourism and hospitality management scientific domain”: reviewing the field and shedding light on future directions”, International Journal of Contemporary Hospitality Management, Vol. 30 No. 3, pp. 1741-1768, doi: 10.1108/ijchm-04-2017-0187.
Gupta, M. (2017), “Corporate social responsibility, employee–company identification, and organizational commitment: mediation by employee engagement”, Current Psychology, Vol. 36 No. 1, pp. 101-109, doi: 10.1007/s12144-015-9389-8.
Hewagama, G., Boxall, P., Cheung, G. and Hutchison, A. (2019), “Service recovery through empowerment? HRM, employee performance and job satisfaction in hotels”, International Journal of Hospitality Management, Vol. 81, pp. 73-82, doi: 10.1016/j.ijhm.2019.03.006.
Ishaq, M. (2019), “Management development of human resources (educators and education staff) at Madrasah Tsanawiyah Negeri Makassar”, International Journal of Social Sciences, Vol. 74 No. 1, pp. 15-36.
Jung, H.S. and Yoon, H.H. (2016), “What does work meaning to hospitality employees? The effects of meaningful work on employees’ organizational commitment: the mediating role of job engagement”, International Journal of Hospitality Management, Vol. 53, pp. 59-68, doi: 10.1016/j.ijhm.2015.12.004.
Kandampully, J., Zhang, T. and Jaakkola, E. (2018), “Customer experience management in hospitality: a literature synthesis, new understanding and research agenda”, International Journal of Contemporary Hospitality Management, Vol. 30 No. 1, pp. 21-56, doi: 10.1108/ijchm-10-2015-0549.
Kura, K.M., Shamsudin, F.M., Umrani, W.A. and Salleh, N.M. (2019), “Linking human resource development practices to counterproductive work behaviour: does employee engagement matter?”, Journal of African Business, Vol. 20 No. 4, pp. 472-488, doi: 10.1080/15228916.2019.1583974.
Lee, M., Cai, Y., DeFranco, A. and Lee, J. (2020), “Exploring influential factors affecting guest satisfaction: big data and business analytics in consumer-generated reviews”, Journal of Hospitality and Tourism Technology, Vol. 11 No. 1, pp. 137-153, doi: 10.1108/jhtt-07-2018-0054.
Meyer, J.P. and Allen, N.J. (1997), Commitment in the Workplace: Theory, Research and Application, SAGE Publications, London, Thousand Oaks, CA.
Meyer, J.P., Allen, N.J. and Smith, C.A. (1993), “Commitment to organizations and occupations: extension and test of a three-component conceptualization”, Journal of Applied Psychology, Vol. 78 No. 4, pp. 538-551, doi: 10.1037//0021-9010.78.4.538.
Nisar, Q.A., Marzouqi, A.S. and Nasir, A. (2018), “Human resource management practices and organizational innovation: mediating role of employees’ motivation”, European Journal of Innovation Management, Vol. 21 No. 3, pp. 416-432, doi: 10.1108/ejim-12-2017-0181.
Odoom, R., Anning-Dorson, T. and Acheampong, G. (2017), “Antecedents of social media usage and performance benefits in small- and medium-sized enterprises (SMEs): an emerging market perspective”, Journal of Enterprise Information Management, Vol. 30 No. 3, pp. 383-399, doi: 10.1108/jeim-04-2016-0088.
Park, J. and Gursoy, D. (2012), “Generation effects on work engagement among U.S. hotel employees”, International Journal of Hospitality Management, Vol. 31 No. 4, pp. 1195-1202, doi: 10.1016/j.ijhm.2012.02.007.
Podsakoff, P.M., MacKenzie, S.B., Lee, J.Y. and Podsakoff, N.P. (2003), “Common method biases in behavioral research: a critical review of the literature and recommended remedies”, Journal of Applied Psychology, Vol. 88 No. 5, pp. 879-903, doi: 10.1037/0021-9010.88.5.879.
Robinson, S.L., Wang, W. and Kiewitz, C. (2014), “Coworkers behaving badly: the impact of coworker deviant behavior upon individual employees”, Annual Review of Organizational Psychology and Organizational Behavior, Vol. 1, pp. 123-143, doi: 10.1146/annurev-orgpsych-031413-091225.
Saks, A.M. (2006), “Antecedents and consequences of employee engagement”, Journal of Managerial Psychology, Vol. 21 No. 7, pp. 600-619, doi: 10.1108/02683940610690169.
Shah, M., Irshad, M.Z. and Yousaf, M.I. (2016), “Human resource management practices and service recovery performance: the mediating role of organizational commitment”, International Review of Management and Marketing, Vol. 6 No. 3, pp. 399-405.
Varela, O.E., Burke, M.J. and Michel, J.W. (2013), “The development of leader–member exchanges: exploring how personality and performance influence leader and member relationships”, Journal of Organizational Behavior, Vol. 34 No. 7, pp. 919-941, doi: 10.1002/job.1876.
Wong, E.C., Hui, C. and Law, K.S. (1998), “A longitudinal study of the job perception-job satisfaction relationship: a test of the three alternative specifications”, Journal of Occupational and Organizational Psychology, Vol. 71 No. 2, pp. 127-144, doi: 10.1111/j.2044-8325.1998.tb00667.x.
Yalabik, Z.Y., Rayton, B.A. and Rapti, A. (2017), “Facets of job satisfaction and work engagement”, Evidence-based HRM, Vol. 5 No. 3, pp. 248-265, doi: 10.1108/EBHRM-03-2017-0017.
Published
2025-01-07
How to Cite
Wiradanu Aji Pamungkas, & Dita Oki Berliyanti. (2025). PENGARUH KEPUASAN KERJA DAN KOMITMEN KARYAWAN HOTEL BINTANG 3 DI JAKARTA. Journal of Social and Economics Research, 6(2), 739-751. https://doi.org/10.54783/jser.v6i2.698
Section
Articles
